Last updated: March 12, 2026
ReadWhen is a digital vault for letters, messages, and media that you write to the people who matter most. You decide when your letters are delivered — on a specific date, after a milestone, or when you stop checking in (the "dead man's switch").
We provide the vault, the delivery mechanism, and the tools. You provide the words.
ReadWhen is not a legal will, testament, trust, or estate planning service. Letters stored in ReadWhen are personal messages — they carry no legal weight.
For legally binding estate documents, consult an attorney.
You must be at least 18 years old to create an account. You're responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately.
One account per person. Business accounts are not supported at this time.
Your letters are yours. You retain all ownership of everything you write, record, or upload to ReadWhen.
We do not read, analyze, mine, or monetize your content. Your letters are encrypted at rest and are only decrypted for delivery or when you access them.
You grant us a limited license to store, transmit, and deliver your content as necessary to provide the service — nothing more.
We may use aggregate, anonymized statistics (number of letters, average vault size) for marketing. We will never use your actual content.
The core of ReadWhen is the check-in system. You set a check-in interval (default: 90 days). If you don't check in within that window, ReadWhen considers it a trigger event:
We strongly recommend: Set a realistic check-in interval. Add a trusted witness (executor) who can verify your status before delivery. Test the system by checking in regularly.
ReadWhen makes every reasonable effort to deliver your letters as configured, but we cannot guarantee delivery due to factors beyond our control (email bounces, changed addresses, internet outages).
When delivery is triggered, recipients receive an email with a secure link to their portal. They can read letters, view media, and optionally reply (The Ripple).
You are responsible for:
Once delivered, letters cannot be un-delivered. Choose your words carefully — that's the whole point.
ReadWhen offers free and premium plans. Payments are processed by Stripe. Current pricing is displayed on the upgrade page.
Subscriptions can be cancelled anytime. Your vault remains accessible on the free plan after cancellation. We will never delete your letters because you stopped paying.
Refunds are available within 7 days of purchase if you haven't used premium features. Lifetime purchases are non-refundable after 30 days.
You can purchase a ReadWhen vault as a gift. Gift codes are single-use and non-transferable. If a gift is not claimed within 1 year, the purchaser may request a refund or code reissue.
Don't use ReadWhen to:
We reserve the right to suspend accounts that violate these terms. We will notify you before any suspension unless required by law.
ReadWhen is provided "as is." While we work hard to keep your vault safe and reliable, we cannot guarantee:
Our total liability is limited to the amount you've paid us in the 12 months before the claim. We are not liable for emotional distress, relationship consequences, or any other indirect damages arising from the content of letters you write or receive.
You can delete your account at any time from the Tools tab. Deletion is permanent:
We retain anonymized usage data (no content) for 90 days after deletion for fraud prevention.
We may update these terms. Material changes will be communicated via email at least 30 days before taking effect. Continued use after changes constitutes acceptance.
These terms are governed by the laws of the State of Florida. Any disputes shall be resolved through binding arbitration, with the option to bring claims in small claims court.
Last updated: March 12, 2026
Your privacy isn't just a checkbox for us. ReadWhen exists to hold the most personal things people write. If we can't be trusted with that, we have no business existing.
We do NOT read your letters. Ever. Not for product improvement, not for AI training, not for anything.
We do NOT sell, share, or trade your personal information with third parties.
We do NOT use your content for advertising or marketing.
We do NOT use tracking pixels, retargeting cookies, or behavioral advertising.
We use the following services to operate ReadWhen:
Each service has its own privacy policy. We choose providers with strong privacy practices.
You have the right to:
California residents have additional rights under the CCPA. EU residents have rights under GDPR. Contact [email protected] to exercise any data rights.
ReadWhen is for adults (18+). We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it.
We'll notify you of material changes via email at least 30 days before they take effect. We will never retroactively weaken privacy protections on data you've already stored.
For privacy questions, data requests, or concerns: